Hafilat Balance Check & Recharge Card Online 2026

Not sure how much balance is left in your Hafilat card?
There is no need to worry about balance checking. As you know,  the hafilat balance checking and card recharging always remain the first priority for traveling in the UAE public transport. If you are living in the UAE as a student, worker, visitor, or resident.

Online Balance Helper

Hafilat Card Balance Check

Enter your 16-digit Hafilat card number to continue to the official Hafilat portal.

Enter your card number above 0 / 16
We do not store your card number. You will be redirected to the official Hafilat portal. This website is not affiliated with Abu Dhabi government.
hafilat balance check

To ensure your travel is more convenient and smooth. I am about to explain how to check and recharge your Hafilat card balance with fares and passes in a few steps without any hassle. You just have to follow and implement all these steps in real life to check your Abu dhabi card balance.

What is a Hafilat Card, and why do you need it?

In modern days, the Hafilat card is the golden opportunity to pay your fares while traveling in UAE public buses with ease. As you put this card on the validator while boarding or getting off the bus, the machine automatically deducts the fares from your card. Why is it required?

what is hafilat card

While traveling, this card makes you fearless of following

  • Improves fearlessness and makes the process easy 
  • Without this card, you can’t move here and there on public transport
  • Saves time without delaying 
  • Ensure the whole process is smooth and improve efficiency
  • Facilitates the Abu Dhabi Govt to handle the public transport data digitally
  • Available to recharge anytime and anywhere when needed

Hafilat Balance Check Methods 2026

These two approaches are most commonly used to check the Hafilat cards' balance.

balance check method

Online Method:

Let’s explain the whole process to check your card balance at home or on mobile

  • Simply visit the mobile app or official website (darb.qmobility.ae)
  • Enter the “hafilat card number.”
  • Hit the “check balance " button 
  • After doing all this, your outstanding balance will show on screen

Offline Method:

  • To avail SMS Services, simply text to 3009 
  • Or visit the bus station ticket vending machine(TVM) or recharge kiosk (kiosk is the self based services machine without staff)
  • Onboard fare machines
  • In-person or customer support centers
  • Retail or services partners, shops or outlets such as SPAR OR LULU, etc

Hafilat Card Balance Check Via Abu Dhabi Tolling System Website

The number of approaches is used to check your balance online. Let’s discuss all these ways step by step. The first method is described below.

check balance via tolling system website

Step 1: Open the Website and Log in

  • Visit the website DARB Platform 
  • Enter your preferred Gmail, Emirates ID, and password to
  • create an account
  • Before entering your hafilat balance check number, always
  • ensure your security padlock icon(https:) in the address bar

Step 2: Find the Hafilat “Recharge Card” service

  • Firstly, search for the menu icon on the top left side 
  • Then, choose the “public Transport” option 
  •  Next, hit the “hafilat card.” 
  • Lastly, see the “online services” option to “recharge card.”

This is the most important place where you are able to check your card's online balance or how much money you have in your account without any distractions. Additionally, this offers another opportunity to check your latest transaction as well.

Step 3: Enter Your Card Serial Number

  • To put the card number, look for the card serial number field  number 
  • To proceed with your process, the correct insertion of card serial numbers is very important. 
  • Note and put the 16-digit number from the back of the Hafilat card, respectively
  • Click the reCAPTCHA option to prove your identity as a human
  • The public sharing of your card number or screenshots may be harmful. Always avoid all this.

Step 4: Submit and view your balance

  • After putting the card number exactly as on the card, hit the submit button under the serial number field
  • As you click the submit button, the page will show your “current balance” in AED
  • Last five transactions with dates and routes 
  • Card expiry dates if present

There is another important thing: also take a screenshot of your Hifalat card online balance check and expiry date. This will help you to manage your balance and to call customer support centres.

Extra small but useful details

  • Always use official platforms (official platforms are safe from scammers)
  • Ensure internet connection (a smooth internet connection is crucial for transactions)
  • Avoid multiple wrong attempts (as you will enter the wrong card number, you may face issues)
  • TOP UPS (while adding money to your account, check the acceptable payment methods)
  • Ensure balanced availability of the AED 
  • Mobile VS Desktop (you can visit the website on both mobile and desktop, but the transaction history looks clear on desktop)
  • Protect card number (always keep card number safe to avoid any misuse)

Hafilat Balance Check with Darb Mobile App

You can download the mobile app for both Android mobiles and iPhones or iPads. 

Step 1:Download and Install the Darb App

To download for Android mobile, simply open the Google Play Store. Using the search bar, look for the Darb Abu Dhabi mobile app, then click to install it. 

To download for iPhone or iPad, go to the App Store and search for Darb Abu Dhabi or AE App, then hit “Get.”

Step 2: Create an Account or Log In

To use an App, simply sign up if you are a new user, or otherwise log in using required credentials

To sign up, the following things are necessary to create your account: a Gmail account, a password, and a mobile number. 

After doing all this, the system will send you an “OTP” to verify your account.

Always keep your OTP secret to protect your accounts from scammers.

Step 3: Add or Link Your Hafilat Card to Account

  • Firstly, look for the app on your device’s home screen and click the “+” icon at the bottom
  • Then, note down 16 digital Hafilat card number from the back of your card to connect your account
  • Next, click the Tap card option to link to your account
  • Ensure the correct entry of card serial numbers to avoid any distractions while recognizing your account

Step 4: Check Hafilat Balance

To check your hafilat balance at a glance. Simply open the app home screen by selecting “My Card.” Click your preferred card.

After doing all that, the app will show your current balance, transactions, and expiry date. As you know, you are using this app in the UAE, So the outstanding balance will be in AED.

Step 5: Manage and Keep Track

  • To keep your account records, always save screenshots because your SS will protect you while handling any issues
  • To top up your account, tap the Top-up option and select an account to pay via Payit wallet, Credit/Debit Card.
  • Lastly, to see the last five transactions, tap the transactions history and see interpretations of all trips and recharges.

Important note: If you want to check your updates after a recharge immediately, go to the recharge machine or tap your card on the bus validator

How to check Hafilat Balance via Payit Wallet App

I am about to tell you how to check the Hafilat balance via the Payit wallet App. Let’s discuss this process step by step

Step 1: Install or Update Payit

If you are an Android or iPhone user, you can install and update devices according to their needs.

For Android users: Go to the mobile home screen to look for the Google Play Store. Tap the search bar to find Payit digital wallet UAE, and click to install or update it

For iPhone Users: go to your mobile home screen to install or update Payit Digital Wallet via the App Store.

To access all the latest features of Hafilat accounts, ensure the updated  version of the applications

install and update payit
create hafilat account

Step 2: Create an Account or Log In

To create your account, follow these steps

  • Open the Payit App
  • Create an account using Gmail, your mobile number, and generate a unique password including capital letters, numbers, and symbols
  • To verify your account, put the “OTP” on your mobile screen

Important note: Don’t share anything with anybody to save your account balance and more

Step 3: Access Hafilat Services

To use the Hafilat card services with ease. Open the App screen, “Tap UAE Bills, and recharge.” 

Use the provided category list to choose “public transport“

To recharge your card, Tap “Hafilat card balance  and Recharge.”

Step 4: Add or Select Your Hafilat Card

If your card is not connected to your account, simply click the add new card option to add or connect your card to your account

Now, ensure the 16-digit card number entry is the same as printed on the card back to prevent any distraction

Click the save button to proceed with the process further

Tap the required link card to check expiry date, transaction history, and AED balance

Step 5:View Balance and Card Details

As you choose the preferred card to check your balance. Additionally, you can easily check the card details and transaction history

Important note:

As you know, every single application has a refresh button to check the latest update about your account. As you use a card at any place, like a validator or a recharge machine, the card balance is automatically updated. Alternatively, the card readers may take a few minutes to sync updated data. Using the Payit App, you can easily recharge and review all your card-related data to keep your travel smooth and stress-free.

Hafilat Balance Checking Methods (Offline)

The company offers a great opportunity to check your card balance offline. To check your card balance, follow the SMS method

Check Hafilat Card Balance Through SMS

Without visiting a customer service or using the mobile App, you can check the latest update about your current balance via SMS services on your mobile immediately.

Open your Messaging App 

  • Go to the mobile home screen to select the messaging app and type BAL 123456789123456. Now, simply replace this number with your 16-digit card serial number, then send an SMS to 3009
  • After sending this, shortly you will receive the current balance status and card info
  • Capture screen to record balance 

A little more detail (so it never fails)

Follow this process to avoid any inconvenience while checking the current balance status via SMS

  • Type BAL<space> 16-digit card serial numbers exactly as from the card back 
  • To send SMS, ensure your phone has enough credits
  • Sometimes, using this method, the reply is delayed due to a system error, so wait for a few minutes and resend this message
  • Always use the registered number to send SMS to 3009

Hafilat Balance Check at Ticket Vending Machines (TVM)

If you forget to check your AED. Ticket vending machine(TVM) is another opportunity to check your balance before starting your journey or trip. Using this facility, you can check your balance at any bus station without any hassle immediately.

Locations:

  • Abu Dhabi Main or central Bus Terminal
  • AI Ain intercity Bus Station
  • Central Bus Station, Mussafah
  • Zayed Sports City Public Bus Terminal
  • Mushrif Mall Transit Interchange
  • Khalifa City A Bus Station
  • Al Wahda Mall Bus Station, Abu Dhabi 
  • Baniyas East & West Bus Stops
  • Al Dhafra Bus Terminal, Abu Dhabi
ticket vending machine(TVM)

1. Find a Ticket Vending Machine

  • TVMs are the best opportunity to travel across the united arab emirates. They are mostly located at airport transfer areas, major bus stations, and interchange terminals.
  • As you want to travel easy using a Hafilat balance card, always look for these machines labeled with the TVM icon or Recharge and Balance inquiry
  • Mostly, these machines are available near the entrance gate or next to the bus schedules
  • To choose a language and activate the machine, you can tap the screen or any button
  • Doing all this, you can pick your desired language, such as english or Arabic, without any hassle
  • As you know english the international language. If you select English as your preferred language. This will make your process simpler as compared to Arabic. If you are not introduced to the Arabic language.
  • Indicate the Hafilat card reader slot on the machine to insert the card
  • There are two options to use cards. Either tap your card on the contactless icon or insert it into the slot
  • Always make sure the correct insertion of the card is inserted correctly by following the chip orientation or arrows on the card to proceed with the process

4. Select Balance Inquiry

  • To check your card balance. Put the card and hit the menu section, and hit “balance inquiry” or “balance check.”
  • By following your provided instructions, the machine will perform tasks and show you the current balance and card details to plan your trips according to your balance
  • All this process is totally free and will not deduct an amount 

5. View and Print Hafilat Balance

By following the whole process, the machine display will display the following things 

  • Transaction history
  • Card details and etc (in case of inconvenience, you may note the total AED balance from the screen)

6. Remove Your Card

  • Take your card back carefully when instructed or prompted
  • Before leaving the machine, double-check the card carefully
  • Alternatively, TVMs will not return it if you depart immediately. So, ensure its safety.

Troubleshooting & Fixes

Card orientation:

Proper card orientation is necessary to proceed with the whole process. If the card is not properly inserted, the machine won’t be able to read the card precisely.

Unresponsive screen: 

The unresponsive screen displays only as the user gives input to continue tasks, but the system screen is unable to accept the given commands. In this case, simply take your card and visit the nearest machine or press the “help” button

Receipt issues:

This kind of issue occurred after doing any transaction when the system did not provide printing or receipts. If you are facing an issue while receiving receipts. Try again to get the print

Machine malfunction:

Machine malfunction refers to a situation where it can not perform its proper work due to system errors or technical faults. In this situation, the machine will not perform any task while the system is not supporting this.

Hygiene tip:

Checking Hafilat Card Balance Inquiry through Bus Recharge Devices

Location: Hafilat cards are usually used in the UAE. Intercity bus recharge is basically an electronic devices which are install to top up or recharge your card balance. These devices allow users to simply put their cards directly on the readers to do transactions. Additionally, all these machines use NFT technology to facilitate intercity travel.

Find the Device and Activate: Locate the device to activate your card, but you need to activate the machine first for proper working. As you locate the machine, gently hit the button to active machine for working, then pick the required language in which you can work conveniently.

Tap Your Hafilat Card: To read your card by machine, put your card on the NFT reader. After a few seconds, a pop-up will appear on the screen to confirm that the card has been read and scanned by the machine.

Select “Balance Inquiry”: To check your card balance, go to the menu and select the balance enquiry or Hafilat balance check option. The NFC technology will automatically use your card information and provide you with the following things, such as card expiry, transaction history, and AED balance. All these kinds of machines do not provide the print of transactions or the balance. So, protect your balance by taking screenshots with your mobile phone.

bus recharge device location

Hafilat Balance Check Via Customer Support

Despite using any other services like a machine or an app, you can contact the customer support services team to get information about your Hafilat Balance check by providing crucial credentials.

Identify the Nearest Customer Hafilat  Service Center

Here are some of the nearest customer service

  • Hafilat Card – Al Danah, Abu Dhabi
  • Hafilat Abu Dhabi Bus Ticketing Machine – Al Zahiyah, Abu Dhabi
  • Hafilat Bus Card Recharge point – Al Danah, Abu Dhabi
  • Hafilat Card Machine – Khalifa Bin Zayed area, Abu Dhabi
  • Hafilat Bus Smart Card Recharge Machine – Mohamed Bin Zayed City

Things you should have

What you have to pick while using the Hafilat card. It depends on the card category you have 

rquired things while using card

Physical Card:

Registred Card:

Non-Registered Card

If your card is not linked to your personal ID, then just the card is needed. The person having this card does not need to identify themselves. Anyone may use it with ease. This process is simple.

Go to the Service Desk

  • To check your Hafilat card balance, or if your card is not supported 
  • Simply, visit the nearest customer counter to report a problem
  • Tell the dedicated staff to check your card balance or solve the technical problems
  • Support the customer services staff, if a card is required for card details and transactions

Staff will process your Data 

Review and Confirm Details

  • In this case, ensure the information is correct to complete the process.
  • To make your paper record, look for the receipts
  • After submitting the information, thank the staff and get your card back

How to check the Hafilat balance inquiry at retail partners' outlets

Hafilat balance cards are the best option to travel across Abu Dhabi without any distractions and work similarly to the nol card, karwa bus card, and tallinja card systems used in other regions . With the help of this card, you can load money to pay fares. Retail partners' outlets are authorized branches such as LuLu Hypermarkets, LuLu Gift Card service points, LuLu Salary Card service locations, Al Ain Bus Card service points, and LuLu Exchange branches, to facilitate your customers. You may visit all these branches in person to manage your Hafilat card without visiting a specific transport center.

All these centers ease the whole process like everyday tasks and groceries.

How to Perform a Hafilat Balance Check

  • Visit the verified outlets 
  • Look for the customer service counter
  • Reach the services counter member to get information about your hafilat card 
  • Offer them your physical card to enquire the card balance and further details
  • The dedicated member will complete a task by scanning your card 
  • Your card's available balance will appear on the screen
  • After watching your balance details, retrieve the card and demand the receipts to manage your travel in a better way
how to check hafilat balance
check fine

Hafilat Fine check

Where Hafilat cards make travel easy and cashless for visitors or credentials, it leads to fines when users do not scan them perfectly or violate traffic rules. As you know, following traffic rules is most important to avoid any problems. To avoid any kind of travel inconvenience, card penalties, and card suspensions. You must check online Hafilat fines.

To check your Hafilat card fines, follow these steps

  • First, visit the Hafilat website portal at the DARB website
  • Next, look for the card balance inquiry section
  • Then, ensure the correct Hafilat card number, Emirates ID or use the darb portal for verification.
  • After that, view all outstanding fines and details 
  • Finally, check the payment deadlines and issue dates
  • To pay all these fines, select the trusted online payment ways
  • Pay all types of fines via trusted platforms
  • Secure all payment receipts or transaction history

Important point

Choosing the best methods for the Hafilat balance check 

To ensure your travel is smooth and convenient, checking your Hafilat balance is crucial. There are several approaches used to check the balance. Now, it all depends upon you, which is convenient and easily accessible for you at your nearest digital tools.

Online balance check (official website)

   To check your balance online without any inconvenience, follow these steps

  • Go to the official portal or website 
  • Enter the correct card number 
  • Check the “outstanding balance.”

In this way, no need to install the app, and easily accessible from home and office

official website
darb app

Mobile application (Darb App)

Using this way, you may also check your Hafilat outstanding balance

  • Download and install the Darb app 
  • Sign up to register your account, then log in to proceed with the process
  • Use the Hafilat card number or details 
  • Check the present details and outstanding balance

All smartphone users use this method to check their balance and ensure their travel is smooth. This method is fast, modern, and provides real-time updates.

Bus Station Ticket Machine(TVM)

There is another method to check your card balance. If you are at the bus station and want to check your card balance. You may use the ticket vending machine. For this purpose, the internet service is not required. Now, follow these steps

  • Take out your card 
  • Insert or tap the card at the Ticket vending machine(TVM)
  • As you insert or tap a card in the machine, the screen will show you the card balance
ticket vending machine
on bus card

On-Bus card Reader

Hafilat card company is making card use easy and simple during travel. This approach is instant and automatic. Using this way, you may check your remaining balance while boarding. 

  • Tap your card on the machine
  • The screen will display all your outstanding balances 

Customer counter or service center

This method is more feasible for those who want in-person support. You may visit the customer care center managed by the Department of Municipalities and Transport. 

  • Firstly, take out your card and provide the customer service center staff
  • Secondly, using your card, the staff will show you your balance 
  • Now, you can handle your balance according to your travel requirements

Hafilat balance check via SMS services

This method is easy to use to get information about the Hafilat balance check offline without any distractions. This is feasible for users who do not have internet access or access to mobile applications for a long. As you send SMS via a registered number, the system automatically shows your balance and card details. 

  • Open the mobile phone SMS application
  • Enter the correct card number 
  • Send this number to the transport-related registered number
  • Wait till the reply 
  • After that, the SMS reply from the transport number will show you the balance details

Important note:

It is most convenient in case of no internet, and most useful in emergencies.

sms service

Pay wallet App

Pay wallet App is reupted and operated by First Abu Dhabi Bank. In addition, it is designed to make the payment method cashless, fast, and secure. It is accessible for iOS and Android users. Follow these steps to use this app

  • Using the Pay Wallet app, you can transfer money  locally and internationally
  • Pay bills online, such as gas and electricity
  • Using this application, you can manage funds without visiting a traditional bank.
pay wallet app
retail partner outlets

Retail Partner outlets

Retail partner outlets help to solve problems related to Hafilat cards. All these kinds of outlets are authorized shops and facilitate the people's problems related to Hafilat cards. You can load your card or more. These retail partner outlets help the following

  • Enable you to top up your card balance
  • Enable you to activate or renew your Hafilat cards effortlessly
  • Get basic customer support
  • Solve minor card-related problems

The Darb mobile App is the best way to transfer and check your card balance across the UAE anytime. It provides real-time accessibility and convenience.

Hafilat Balance Check Video Guide 

The Hafilat balance check video guide is the easiest way to check your card balance, and provides a video tutorial to learn the whole method. How to check your Hafilat card balance via video guide. The visual tutorial makes the whole process easy for new and beginner residents in Abu Dhabi.

Tips for maintaining a sufficient hafilat card balance 

For smooth travelling in Abu Dhabi, it is crucial to have a sufficient Hafilat card balance. A low balance may prevent you from travelling by a safe bus.

Enable Auto Recharge Option

Auto-recharge is an option for Hafilat card users to top-up mobile app or payit wallet app balance immediately when it goes below the set limit.  Enabling auto-recharge options is most beneficial for the user and lets you move effortlessly anywhere in the UAE. This option keeps your balance automatically up to date. Now, without any interruption, you can conveniently move anywhere.

Set A Quick Weekly Reminder

To manage your card credits, setting a weekly reminder is a simple and effective way. You can effortlessly do this work using a mobile calendar or reminder app. A weekly reminder is like an alarm that reminds you to check the card balance or recharge if required, and set your next plans and travels. The weekly reminder keeps you up to date, saves time, reduces travel stress, and enhances travel planning. It is most feasible for daily commuters. 

Link your card for faster top-ups

Linking your card refers to connecting your Hafilat account to any Mobile App or Payit wallet App. Hafilat card credits are most important for traveling across Abu Dhabi. Using this facility, you can top up your balance without visiting any branch location. Linking your card for faster top-ups is another opportunity to load your card balance. After doing this, you can handle all your travel balances. The whole process makes it cashless and saves time. Ensure the use of the official platform.

Recharge in a large amount

Always try to load your card with a large amount. When you load a card with a frequent amount, no need to top up the card again and again. After this, you may use it for a longer time. Loading a higher amount gives you peace of mind, saves time, and results in fewer recharge trips. This is the best way for daily users of buses, like jobholders or those who travel multiple times in a week. Additionally, always try to load a heavy amount of 100 AED because there are specific offers for bulk recharge.

Check before intercity trips

Check your balance via the Darb App or onboard reader before starting any intercity trips or the surrounding areas of Abu Dhabi. To ensure a smooth travel, always check your card credits to avoid any inconvenience and interruption.
Doing this helps you save time, avoid travel interruptions, and make sure stress free travel. Using different methods such as the official website, Darb ae App, and TVM,  you can easily check your Hafilat card credits.

Keep an eye on your travel habits

All these instructions help to manage the card balance. So, keep an eye on your travel habits mean how often you use your card for travelling. By seeing the card transaction history, you can reload your card using any top-up method to avoid inconvenience. This helps residents and visitors to handle their budget, save time, plan smarter travel, and avoid low-balance problems. 

Get low balance alerts by sms

SMS alert is a sharp or automated way to tell you about your account balance when your credits drop below a certain limit. Follow this pattern: ALERT<CARD NUMBER> and send to 3009 when your card balance drops below AED 10. This will prove more feasible to recharge your card again.

Top up while running errands

Top up while running errands refers to recharging your card when you are doing other tasks like grocery shopping, etc. If you are at LuLu, SPAR, or CO-OP, you can recharge your card right away. This process improves your efficiency, protects you from a separate visit, and saves time.

Always keep a small amount

This is the best approach to keep a small amount on your card. Keeping a small amount in your Hafilat card protects you from unexpected or emergency trips while travelling in Abu Dhabi bus services. This supports emergency travel, saves time, ensures smooth bus access, and avoids travel delay.

Know all your recharge options

To make sure all kinds of traveling in Abu Dhabi or the surrounding areas, you must know all the methods to recharge your card. whether it is online(Payit, Darb App) or offline(Retail Partner, TVM). If you need to load your card, you can choose the easiest and simplest way to top up your card as required.

Hafilat Card Recharge Online

Hafilat card recharge online is the best way to top up your card balance when you need. In addition, the Hafilat card is used to travel across public transport when the card balance becomes low. When you need to recharge your card credits again for your next trip. This whole process is called Hafilat Recharge online. Card recharging is crucial to make your journey effortless and cashless when you are traveling via bus or other transport. Let’s elaborate on important online & offline approaches to recharge your Hafilat card balance with ease.

Save transaction confirmations

Transaction history keeps all your balance tracks to avoid any kind of delays or errors. So, 

  • Keep save SMS alerts
  • Email history or download receipts PDFs
  • App transaction history
save transaction confirmation
card properly tapped

Ensure the card is properly tapped after recharge

After recharging, you need to tap your card 

  • Tap your card on the validator to allow machines for the latest synchronization

Plan your recharge in advance

Your planning before reaching your load about to zero may secure your from travel issues or more.

Stay safe:

  • Always use the official portal and avoid public network connections
  • Update your contact or email to get the latest updates on transaction alterations.
in advance recharge

Maintain Regularly

The card maintenance is a crucial part to avoid any kind of distraction or interruption while travelling. Regular maintenance requires checking the card balance and keeping the card in good condition. If you regularly maintain cards, it avoids

Using the helpline 800 850, you can quickly contact support or the help center for assistance.

  •  low balance issues 
  • prevent damages 
  • Keep the card ready for use 
  • Prevent damages
  • Saves time
  • Reduces stress or makes the travel effortless

Hafilat Card Types Table

Card Type

Best For

Main Features

Documents Required

Replaceable if Lost

Anonymous Hafilat Card

Tourists, visitors, occasional users

Ready to use, no personal registration, easy top-up

No

No

Personalized Hafilat Card

Residents, frequent commuters

Linked to personal profile, supports passes, balance transfer

Yes

Yes

Student Hafilat Card

School/college students

Discounted or subsidized travel options

Student proof + ID

Yes

Senior Citizen Hafilat Card

Elderly residents

Special subsidized fares/travel benefits

ID verification

Yes

People of Determination Card

Users with disabilities

Concession travel benefits

Required supporting documents

Yes

Hafilat Card Costs Table

Card TypeCostValidityBest For
Anonymous Hafilat CardAED 1016 YearsVisitors, tourists, occasional users
Personalized Hafilat CardFree16 YearsResidents, regular commuters
Student Permit (Annual)AED 5001 YearStudents
30-Day Transport PassAED 9530 DaysFrequent city travelers
Social Support 30-Day PassAED 8030 DaysEligible beneficiaries

How to get or apply for a Hafilat card in Abu Dhabi?

It all depends on you which method you prefer to get your Abu Dhabi Hafilat card . You can get your card using either the online method or the offline method. I would like you to get your card in person from any of the branch locations. 

Eligibility and Required Documents Table

The following table is full of information about applying for the Hafilat card and the basic documents needed. There are a number of cards in table and the documents and process for each card may vary. This information may approve helpful in supporting documents in advance.

Applicant TypeEligibilityRequired DocumentsNotes
UAE CitizensUAE national with a valid IDEmirates IDAble for regular services
UAE ResidentsAuthentic residency in the UAEEmirates ID, passport copy, passport-size photoeffective for a personalized card
Visitors / TouristsAbu Dhabi Temporary stay PassportEfficient for an anonymous card
People of DeterminationApproved disability categoryEmirates ID, supporting medical documentsMay get travel support
Senior CitizensEligible age categoryPassport, Emirates ID proof of ageMay qualify for concessions
StudentsEnrolled in school, college, or universityEmirates ID, student ID, enrollment proof, photoFor student travel benefits

Nearby Location Options Table

The following table shows the nearest branches where you can avail of different services. All these locations will provide you with all services related to card recharge, card purchase, and customer support. Now, you can visit the best one that matches according to your aspirations.

nearby location option
Location TypeServices AvailableBest ForCommon Places
Ticket Vending Machines(TVM)Recharge, balance inquiryFastest self-serviceTransport hubs, Bus stations
Retail Partner Outletsbasic services, RechargeNearby convenienceSupermarkets, Shops
Bus terminalsNew card, recharge, balance checkDaily commutersMain city bus terminals
Online PlatformsInformation, RechargeRemote buyersOfficial website/apps
Customer Care Service CentersNew application, replacement, supportFull assistanceOfficial transport offices
Shopping Mallsservice counters or Machinessimple access while shoppingMajor malls

Enter The Branch, Get A Queue Ticket, And Wait For Your Turn

  • Visit the branch to get the Hafilat card. The dedicated team will give you a ticket number to wait in the waiting area, or you will have to stand in a queue. 
  • The team will call you from the service counter, or the digital board will show you the ticket number
  • Finally, provide your documents to the counter member to get the Hafilat card.

Your card is ready

hafilat service center

How To Obtain Hafilat Card At A Glance

To buy Hafilat card in Abu Dhabi is so easy. You may purchase or apply online through the official website, customer service center, ticket vending machine, and bus stations. As the card is issued, you can use it without any hassle for public transport. By following the methods below, you can obtain cards.

Anonymous Card

  •  Price: AED 10
  •  ID Required:  No
  •  Validity: 16 years

✔ Features:

  • Frequent problems (no documents required)
  • Can be used by anyone
  • Can be linked later for convenience

Where to Get:

  • Ticket vending machines (24/7)
  • Lulu Hypermarket/exchange shops
  • Authorized/registered card retailers
  • Online website (darb.qmobility.ae)

Personalized Card(General)

  •  Price: Free
  •  ID Required:  Emirates ID / Passport
  •  Validity: 16 years

✔ Features:

  • In case of low balance, May recovered.
  • Eligible for discounts/passes

 Where to Get:

  • Customer services Centers
  • Online application (darb.qmobility.ae)

Student Card

  •  Price: AED 5
  •  Validity: 5 years

✔ Features:

  • Low-cost travel passes
  • Unlimited Annual pass (AED 500)

 Where to buy:

  • Customer Happiness Centers
  • Online Process(registration + collection)

Senior Citizen Card

  • Price: AED 5
  • Validity: 5 years

✔ Features:

  • Free of cost, Unlimited annual travel pass

 Where to obtain:

  • Customer Care Centers
  • Online prior registration

People of Determination ID Card

  • Price: AED 5
  • Validity: 5 years

✔ Features:

  • Free travel pass
  • No charges for companion travel

 Where to Get:

  • Obtain from Customer Happiness Centers only
  • Online advance registration + documents

Company Card

  • Price: Varies
  •  Validity: N/A

Features:

  • Large group employee management
  • enterprises travel tracking

 Where to achieve:

  • Customer Help Centers
  • Company representative submission

How To Tap & Use Hafilat Card (On The Bus)

Let’s discuss how to use the Hafilat card on the bus. By using a few methods, you can use the Hafilat card with ease.

Tap While Boarding

  • As you enter the bus for travelling or trips
  • Tap the Hafilat card to deduct the fares

Tap While Exiting

  • Ensure the card tapping while you're exiting the bus at the terminal
  • This process will charge you the correct fare depending on your destination
  • While exiting, card tapping again will protect you from maximum fare charging

Before Traveling, Check The Balance

  • Check your card balance before starting your journey to save yourself from inconvenience
  • Recharge card balance if required

Ensure The Correct Card Type

  • As you know, each category of card has its own benefits
  • All cards work properly, such as student cards, personalized cards, anonymous cards, and senior cards
  • According to each card specification, a discount is automatically applied. 

Keep Your Card Accessible

  • To ensure deduction, hold the card near the machine reader
  • Wait until the green light or beep signal confirmation

Some Important Points About Hafilat Balance Check

  • While checking card credits, tap the card until the beep sound rings
  • To keep yourself safe from extra or maximum charges, always tap your card both entering and exiting the bus
  • In case of any machine error or beep, contact the help center member or driver for further guidance
  • In case the card is missing, always report the card lost
  • Use a trusted connection for internet services

Hafilat Passes And Fares Options

Halifat passes are travel subscriptions. These subscriptions or plans are best for visitors or tourists. You may travel unrestrictedly within their specific time period.  They may be time-based or specific customer card-based. The passes let you not need to pay per trip. Simply subscribe to the plan and enjoy the unlimited zones. The whole process makes your journey planned and attracts the public to use public transport.

Daily Pass

Unlimited travel on all Hafilat-enabled buses and ferries for a single calendar day

AED 12 per day

Weekly Pass

Unlimited travel for seven consecutive days from the first day of use

AED 35 per week

Monthly Pass

Unlimited rides thUnlimited travel for seven consecutive days from the first day of useroughout a calendar month

AED 80 per month

Senior Citizen Pass

Free travel during off-peak hours; 50% discount during peak hours for UAE residents aged 65+

Free off-peak; 50% discount peak

Student Pass

Unlimited travel for registered students during an academic term (up to one semester)

AED 120 per term*

Silver Card (Prepaid Card)

Stored-value card charging pay-as-you-go at standard per-trip rates (e.g., AED 2 per zone)

Pay-as-you-go (e.g., AED 2 per zone)

Custom/Corporate Pass

Tailored passes for organizations or events with negotiated rates and validity periods

Variable (set by agreement)

People of Determination Pass

Unlimited free travel for riders with approved disability status

Free at all times

FAQ’S

To check your Hafilat card balance conveniently, simply tap the card on a machine card reader or ticket vending machine(TVM).

Always use the official portal or Darb app to check your Hafilat card balance. While using the Darb app or the official website, enter the 16-digit card number and see your card balance in one sight.

Use your register number to send 16-digit Hafilat SMS service numbers to  3009. After a few moments, you will receive an SMS alert on your registered number.

There are a number of ways to check your Hafilat balance, like the bus station machine, the ticket vending machine, the LuLu Hypermarket counter, or the Darb App.

If your card has enough balance before starting your journey, tap your card on the bus card reader while entering or leaving the bus to avoid any extra charges.

The process is simpler. Take your card and put on the card reader until you hear the beep or green light confirmation

The process to use the Hafilat card in Abu Dhabi is exactly the same as the process for using the card used on the bus. When you start a trip or end the trip, tap your card both times to ensure fare expenses and deductions.

To activate your Hafilat card, visit the Ticket vending machine or bus card reader machine. 

To register your card in a few minutes, go to the official website or customer care center to register your card with your preferred number.

Hafilat card is the best opportunity to make traveling cashless or convenient for tourists or students. This smart card is rechargeable to use again and again. Additionally, using this card, you can pay public transport fares at terminal points.

If you want to travel in Abu Dhabi public transport, 5 AED is the minimum limit and sufficient to  travel across Abu Dhabi

The Hafilat card cost depends on the card type. If you have an anonymous card, then the cost is 10 AED: 5 AED for the card and 5 AED for travel.

The monthly Hafilat card pass is listed as 80 AED per 30 days with unlimited travel or trips within a specified time period.

Go to the customer care center or the ticket vending machine to replace your expired card or get a new one.

In case of inconvenience with the Hafilat official website, visit again later or use the Darb App or the customer care services counter. 

Using the Darb app, you can connect your Hafilat card with Apple Wallet. The Hafilat card system does not support the direct connection with Apple Wallet.

Go to TVM or support centers. Follow the on-screen instructions or guidelines to renew your Hafilat card.

The process is simpler to renew your card online in Abu Dhabi. Visit the official portal>choose card services>select renew card to complete your process online.

There are several methods to check your card's expiry or validity in Abu Dhabi. One is simply to check on the official website, and the other is to visit the ticket vending machine.

Enter your Emirates ID or 16-digit card number on the website to know the outstanding fines.

Using the Darb app, you can directly pay all your fines with ease.

To pay your fines, you may visit the municipality payment centers or customer care centers.

Hafilat card does not support the direct transfer of balance between cards. To transfer money, visit 
customer care center>> bring needed card>>balance transfer card

Yes, in Abu Dhabi, you can buy a card from LuLu hypermarket.

NO, Hafilat card, nol pay, RTA metro card, and RTA nol card both are different cards issued by different transport authorities.

help assistance

Need help:

In case of assistance with the Hafilath card balance check, you may call or contact without any hassle.

+971 800 850

checkhafilatbalance@gmail.com

Conclusion

Omar Ali